Technical Support
Welcome to Optimoz Technical Support
We’re here to help you get the most out of your Optimoz products and services. Our dedicated support team is committed to resolving your technical issues quickly and efficiently.
📧 Email Support
For all general technical inquiries, issue reports, and support requests, please contact us at:
📩 support[at]optimoz.com
Our support team will respond to your email as promptly as possible during business hours.
📞 Phone Support
Available exclusively for Enterprise Customers
If you are an Enterprise customer, you may contact our technical support team directly via phone. Please have your Enterprise Account ID and relevant details ready before calling to ensure a faster resolution.
📌 To inquire about upgrading to an Enterprise plan and gaining access to phone support, please reach out to us via email.
🕐 Support Hours
| Support Type | Availability |
|---|---|
| Phone Support (Enterprise) | Monday – Friday, 9:00 AM – 6:00 PM |
| Email Support | Monday – Friday, 9:00 AM – 6:00 PM |
🔒 Security Practices
At Optimoz, the security of your data and systems is our top priority. We are committed to maintaining the highest standards of security across all our products and services. Visit https://optimoz.com/security-practices for more information on our security practices.
🛡️ Optimoz Vulnerability Reward Program (VRP) – Help us keep Optimoz secure by responsibly disclosing vulnerabilities. Learn more at https://optimoz.com/bug-bounty-program/.